FAQS

We’re in the middle of a warehouse transition that will ultimately help us serve you faster and more efficiently. That said, we’ve hit some unexpected bumps along the way, and orders are taking longer than usual to ship. All orders are being fulfilled in the order they were placed, but please expect an additional 5–7 business days for processing.

We know delays can be frustrating, and we truly appreciate your patience as we work through this. If you have any questions about your order, our team is here to help at [email protected]

Q: Why is my order delayed?

A: We’re upgrading to a new warehouse to better serve our customers. Some unexpected challenges have slowed fulfillment, but this transition will improve your experience in the long run.

Q: How long will it take for my order to ship?

A: Orders are being picked, packed, and shipped in the order they were placed. Please allow an extra 5–7 business days for processing.

Q: Will I get tracking information?

A: Yes! As soon as your order ships, you’ll receive an email with tracking details.

Q: What if I need help with my order?

A: Please reach out to [email protected] and our customer service team will be glad to assist.

1. What is changing?

Starting August 19, 2025, the prices of our Ground, Whole Bean, and K-Cup® coffee products will increase. This change affects both retail customers and Coffee Club members.

2. Why is Black Rifle Coffee Company increasing prices?

Due to significant economic shifts impacting coffee sourcing and production costs, we must adjust our pricing to maintain product quality and support sustainable growth while continuing to deliver premium coffee and service to our customers.

3. Which products are affected?

• Ground Coffee
• Whole Bean Coffee
• K-Cup® Pods
• Other merchandise, gear, and ready-to-drink products are not impacted by this price change.
  

4. When will the new prices take effect?

The updated pricing will go into effect on August 19, 2025. Orders placed before this date will be charged at current prices.

5. Does this affect Coffee Club subscriptions?

Yes. Coffee Club members will see the updated pricing reflected in their subscription renewals on or after August 19, 2025. Members will continue to enjoy exclusive perks, flexible subscription options, and savings compared to one-time purchases.

6. Will I be notified about this change?

Yes. We are sending communications via email to ensure customers are informed well in advance of the price update.

7. Can I adjust my subscription before the change?

Absolutely. Coffee Club members can modify, pause, or skip their next shipment through their account dashboard at any time.

8. Are there ways to save on my coffee orders?

Yes:

• Join the Coffee Club to save on every bag or box.
• Take advantage of loyalty rewards by earning and redeeming points on purchases.
• Watch for special promotions shared through email and our website.
  

9. Where can I get more information?

For additional questions, please reach out to Customer Support via chat or email at [email protected].

Fulfilled: The items in your order have been gathered by the fulfillment team, packaged up, and are ready to be picked up by the carrier.

Shipped: Your order has been picked up by the carrier and is currently in transit. Get ready for some kick-ass coffee!

Our membership will continue to guarantee free shipping, access to exclusive products which no other customers can buy, discounts on every shipment compared to retail pricing —and of course America’s best coffee right at home.

Coffee Club members receive huge discounts on over 40 partner brands like Allegiant Air, Nine Line, Sig Sauer, and more.  Members receive exclusive coffee and merchandise discounts and build loyalty points to redeem for tons of rewards.

Veteran Founded, Black Rifle Coffee Company serves coffee and culture to people who love America. We develop our explosive roast profiles with the same mission focus as we learned as military members serving this great country and are committed to supporting veterans, law enforcement, and first responders. Your coffee subscription purchase allows us to support the Veteran Community directly.

We’re in the middle of a warehouse transition that will ultimately help us serve you faster and more efficiently. That said, we’ve hit some unexpected bumps along the way, and orders are taking longer than usual to ship. All orders are being fulfilled in the order they were placed, but please expect an additional 5–7 business days for processing.

We know delays can be frustrating, and we truly appreciate your patience as we work through this. If you have any questions about your order, our team is here to help at [email protected]

Q: Why is my order delayed?

A: We’re upgrading to a new warehouse to better serve our customers. Some unexpected challenges have slowed fulfillment, but this transition will improve your experience in the long run.

Q: How long will it take for my order to ship?

A: Orders are being picked, packed, and shipped in the order they were placed. Please allow an extra 5–7 business days for processing.

Q: Will I get tracking information?

A: Yes! As soon as your order ships, you’ll receive an email with tracking details.

Q: What if I need help with my order?

A: Please reach out to [email protected] and our customer service team will be glad to assist.

1. What is changing?

Starting August 19, 2025, the prices of our Ground, Whole Bean, and K-Cup® coffee products will increase. This change affects both retail customers and Coffee Club members.

2. Why is Black Rifle Coffee Company increasing prices?

Due to significant economic shifts impacting coffee sourcing and production costs, we must adjust our pricing to maintain product quality and support sustainable growth while continuing to deliver premium coffee and service to our customers.

3. Which products are affected?

• Ground Coffee
• Whole Bean Coffee
• K-Cup® Pods
• Other merchandise, gear, and ready-to-drink products are not impacted by this price change.
  

4. When will the new prices take effect?

The updated pricing will go into effect on August 19, 2025. Orders placed before this date will be charged at current prices.

5. Does this affect Coffee Club subscriptions?

Yes. Coffee Club members will see the updated pricing reflected in their subscription renewals on or after August 19, 2025. Members will continue to enjoy exclusive perks, flexible subscription options, and savings compared to one-time purchases.

6. Will I be notified about this change?

Yes. We are sending communications via email to ensure customers are informed well in advance of the price update.

7. Can I adjust my subscription before the change?

Absolutely. Coffee Club members can modify, pause, or skip their next shipment through their account dashboard at any time.

8. Are there ways to save on my coffee orders?

Yes:

• Join the Coffee Club to save on every bag or box.
• Take advantage of loyalty rewards by earning and redeeming points on purchases.
• Watch for special promotions shared through email and our website.
  

9. Where can I get more information?

For additional questions, please reach out to Customer Support via chat or email at [email protected].

Free shipping applies to domestic economy shipping on orders of $75 or more. Offer will be automatically applied at checkout. Valid only for standard domestic shipments within the U.S. Additional shipping charges may apply for expedited or international shipping. Offer cannot be combined with other promotions or discounts. Terms and conditions subject to change without notice.

1. How do I qualify for free shipping?

To qualify for free shipping, simply spend $75 or more on eligible items in a single order. The free shipping option will automatically be applied at checkout for domestic economy shipping within the U.S.

2. Does free shipping apply to all shipping methods?

No, the free shipping offer applies only to domestic economy shipping. If you choose expedited or international shipping, additional charges will apply. The free shipping discount will be applied at checkout for eligible orders.

Buy two (2) qualifying coffees get one (1) free product. Must add all products to cart to receive discount. Discount automatically applied in cart. Applicable free gift products subject to change as supplies last.

Yes, we do! In appreciation for your service, we're offering a 25% discount on your first coffee subscription order. If you're current/former military or a first responder (Fire, Police, or EMT), you can redeem your discount by:

• Verify your affiliation with ID.me here. Verification is real-time and secure. If you're already verified with an ID.me account, all you have to do is log in.
• Log into your Black Rifle Coffee account
• Sign up for any subscription you like on our Coffee Club sign-up page

Once verified, you'll see your 25% off discount applied in your cart.

When you get to the checkout page, you'll see "Loyalty Points" on the right side. This is where you’ll find your current points balance.

If you want to use your points, click on the "Use Loyalty Points" toggle. You'll see the discount applied to your order subtotal as well as your remaining Loyalty Points balance.

If you don't want to use your points, leave the toggle alone and keep saving until you're ready!

To learn more about the Loyalty Program, please visit the terms and conditions.

Nope! If you have an order confirmation email with starting with either a G or BRC then you are all set. As we move forward your orders will be represented by the number starting with BRC.

We apologize for the inconvenience but this is a one time change that provides the opportunity to ensure a more secure experience for you and that starts with your password!

This is one of our favorite features! No more copying and pasting codes to get a discount. Just toggle to the yes option and drop all of your points onto a single order! With the potential for bigger discount, we’re sure you’ll love this feature.

Black Rifle Coffee Company is a premium small-batch, veteran-founded coffee company. At BRCC, we import our high-quality coffee beans directly from Colombia and Brazil. Then, we personally blend and roast every one of our exclusive coffee roasts and ship them directly to your doorstep.

We’re in the middle of a warehouse transition that will ultimately help us serve you faster and more efficiently. That said, we’ve hit some unexpected bumps along the way, and orders are taking longer than usual to ship. All orders are being fulfilled in the order they were placed, but please expect an additional 5–7 business days for processing.

We know delays can be frustrating, and we truly appreciate your patience as we work through this. If you have any questions about your order, our team is here to help at [email protected]

Q: Why is my order delayed?

A: We’re upgrading to a new warehouse to better serve our customers. Some unexpected challenges have slowed fulfillment, but this transition will improve your experience in the long run.

Q: How long will it take for my order to ship?

A: Orders are being picked, packed, and shipped in the order they were placed. Please allow an extra 5–7 business days for processing.

Q: Will I get tracking information?

A: Yes! As soon as your order ships, you’ll receive an email with tracking details.

Q: What if I need help with my order?

A: Please reach out to [email protected] and our customer service team will be glad to assist.

1. What is changing?

Starting August 19, 2025, the prices of our Ground, Whole Bean, and K-Cup® coffee products will increase. This change affects both retail customers and Coffee Club members.

2. Why is Black Rifle Coffee Company increasing prices?

Due to significant economic shifts impacting coffee sourcing and production costs, we must adjust our pricing to maintain product quality and support sustainable growth while continuing to deliver premium coffee and service to our customers.

3. Which products are affected?

• Ground Coffee
• Whole Bean Coffee
• K-Cup® Pods
• Other merchandise, gear, and ready-to-drink products are not impacted by this price change.
  

4. When will the new prices take effect?

The updated pricing will go into effect on August 19, 2025. Orders placed before this date will be charged at current prices.

5. Does this affect Coffee Club subscriptions?

Yes. Coffee Club members will see the updated pricing reflected in their subscription renewals on or after August 19, 2025. Members will continue to enjoy exclusive perks, flexible subscription options, and savings compared to one-time purchases.

6. Will I be notified about this change?

Yes. We are sending communications via email to ensure customers are informed well in advance of the price update.

7. Can I adjust my subscription before the change?

Absolutely. Coffee Club members can modify, pause, or skip their next shipment through their account dashboard at any time.

8. Are there ways to save on my coffee orders?

Yes:

• Join the Coffee Club to save on every bag or box.
• Take advantage of loyalty rewards by earning and redeeming points on purchases.
• Watch for special promotions shared through email and our website.
  

9. Where can I get more information?

For additional questions, please reach out to Customer Support via chat or email at [email protected].

Free shipping applies to domestic economy shipping on orders of $75 or more. Offer will be automatically applied at checkout. Valid only for standard domestic shipments within the U.S. Additional shipping charges may apply for expedited or international shipping. Offer cannot be combined with other promotions or discounts. Terms and conditions subject to change without notice.

1. How do I qualify for free shipping?

To qualify for free shipping, simply spend $75 or more on eligible items in a single order. The free shipping option will automatically be applied at checkout for domestic economy shipping within the U.S.

2. Does free shipping apply to all shipping methods?

No, the free shipping offer applies only to domestic economy shipping. If you choose expedited or international shipping, additional charges will apply. The free shipping discount will be applied at checkout for eligible orders.

We’re in the middle of a warehouse transition that will ultimately help us serve you faster and more efficiently. That said, we’ve hit some unexpected bumps along the way, and orders are taking longer than usual to ship. All orders are being fulfilled in the order they were placed, but please expect an additional 5–7 business days for processing.

We know delays can be frustrating, and we truly appreciate your patience as we work through this. If you have any questions about your order, our team is here to help at [email protected]

Q: Why is my order delayed?

A: We’re upgrading to a new warehouse to better serve our customers. Some unexpected challenges have slowed fulfillment, but this transition will improve your experience in the long run.

Q: How long will it take for my order to ship?

A: Orders are being picked, packed, and shipped in the order they were placed. Please allow an extra 5–7 business days for processing.

Q: Will I get tracking information?

A: Yes! As soon as your order ships, you’ll receive an email with tracking details.

Q: What if I need help with my order?

A: Please reach out to [email protected] and our customer service team will be glad to assist.

1. What is changing?

Starting August 19, 2025, the prices of our Ground, Whole Bean, and K-Cup® coffee products will increase. This change affects both retail customers and Coffee Club members.

2. Why is Black Rifle Coffee Company increasing prices?

Due to significant economic shifts impacting coffee sourcing and production costs, we must adjust our pricing to maintain product quality and support sustainable growth while continuing to deliver premium coffee and service to our customers.

3. Which products are affected?

• Ground Coffee
• Whole Bean Coffee
• K-Cup® Pods
• Other merchandise, gear, and ready-to-drink products are not impacted by this price change.
  

4. When will the new prices take effect?

The updated pricing will go into effect on August 19, 2025. Orders placed before this date will be charged at current prices.

5. Does this affect Coffee Club subscriptions?

Yes. Coffee Club members will see the updated pricing reflected in their subscription renewals on or after August 19, 2025. Members will continue to enjoy exclusive perks, flexible subscription options, and savings compared to one-time purchases.

6. Will I be notified about this change?

Yes. We are sending communications via email to ensure customers are informed well in advance of the price update.

7. Can I adjust my subscription before the change?

Absolutely. Coffee Club members can modify, pause, or skip their next shipment through their account dashboard at any time.

8. Are there ways to save on my coffee orders?

Yes:

• Join the Coffee Club to save on every bag or box.
• Take advantage of loyalty rewards by earning and redeeming points on purchases.
• Watch for special promotions shared through email and our website.
  

9. Where can I get more information?

For additional questions, please reach out to Customer Support via chat or email at [email protected].

Free shipping applies to domestic economy shipping on orders of $75 or more. Offer will be automatically applied at checkout. Valid only for standard domestic shipments within the U.S. Additional shipping charges may apply for expedited or international shipping. Offer cannot be combined with other promotions or discounts. Terms and conditions subject to change without notice.

1. How do I qualify for free shipping?

To qualify for free shipping, simply spend $75 or more on eligible items in a single order. The free shipping option will automatically be applied at checkout for domestic economy shipping within the U.S.

2. Does free shipping apply to all shipping methods?

No, the free shipping offer applies only to domestic economy shipping. If you choose expedited or international shipping, additional charges will apply. The free shipping discount will be applied at checkout for eligible orders.

We will only ship only within North America, which includes Canada, Mexico, and all Military Installations (APO, FPO, and DPO addresses).

Yes, we will continue to ship to U.S. territories and military addresses. 

Black Rifle Coffee Company offers flat rate shipping for most orders based on the destination, order weight, and shipping service.

Please note that all orders are processed within 3-5 business days before shipping.

Please check back as we get closer to the holiday season!

Yes. The rate applies to the APO facility's zip code in the United States. Be sure to enter the country as United States, the city as APO or FPO, the state as Armed Forces Europe (AE), Armed Forces Pacific (AP), or Armed Forces America (AA), and the APO zip code. The tracking information will only tell you when the order gets to the facility, then it's in the military's hands to get it there, so please be as specific as possible with the unit when filling in the address information.

1. What is changing?

Starting August 19, 2025, the prices of our Ground, Whole Bean, and K-Cup® coffee products will increase. This change affects both retail customers and Coffee Club members.

2. Why is Black Rifle Coffee Company increasing prices?

Due to significant economic shifts impacting coffee sourcing and production costs, we must adjust our pricing to maintain product quality and support sustainable growth while continuing to deliver premium coffee and service to our customers.

3. Which products are affected?

• Ground Coffee
• Whole Bean Coffee
• K-Cup® Pods
• Other merchandise, gear, and ready-to-drink products are not impacted by this price change.
  

4. When will the new prices take effect?

The updated pricing will go into effect on August 19, 2025. Orders placed before this date will be charged at current prices.

5. Does this affect Coffee Club subscriptions?

Yes. Coffee Club members will see the updated pricing reflected in their subscription renewals on or after August 19, 2025. Members will continue to enjoy exclusive perks, flexible subscription options, and savings compared to one-time purchases.

6. Will I be notified about this change?

Yes. We are sending communications via email to ensure customers are informed well in advance of the price update.

7. Can I adjust my subscription before the change?

Absolutely. Coffee Club members can modify, pause, or skip their next shipment through their account dashboard at any time.

8. Are there ways to save on my coffee orders?

Yes:

• Join the Coffee Club to save on every bag or box.
• Take advantage of loyalty rewards by earning and redeeming points on purchases.
• Watch for special promotions shared through email and our website.
  

9. Where can I get more information?

For additional questions, please reach out to Customer Support via chat or email at [email protected].

This gives us significant resources to invest and grow even faster. We plan to grow our direct-to-consumer business by expanding the ready-to-drink product line and broadening distribution, and we want to grow the storefront footprint in 2023 to bring a BRCC outpost to your community. We also plan to enhance the company’s tech infrastructure. All of this will help support our efforts to meet our goal of hiring 10,000 Veterans.

Coffee Club subscription options and details can be found here. You can manage your subscription anytime by logging into My Coffee Club.

To cancel your subscription please call us at 1-866-556-2722, or follow the instructions below to discontinue your subscription at least 7 days before your next shipment date:

1. Log in to your account.
2. Under “Subscriptions”, scroll down to view your subscription under “Subscription Products” and click on “Product Details”
3. Please review your subscription details. If there are any adjustments we can make to accommodate your schedule better, you are able to that here.
4. If you’d like to continue with your cancelation, click on the white “Cancel Subscripton” link below the “Reschedule Next Order” button.

Black Rifle Coffee Company products are available for purchase at our Black Rifle Coffee Outposts, Bass Pro Shops, Cabela’s and other retailers. Find the closest store near you.

We will send the tracking information to the email address associated with your order once the item has shipped.

When we ship out your package, an automatic email will be sent to the email address that you provided when placing the order. Inside this email, you will find a clickable tracking number that will tell you exactly where your package is. If you are having trouble viewing this information, feel free to contact us.

Since the turnaround time on packages is so fast, changing or canceling an order after it’s been placed can be tricky. We recommend emailing ([email protected]) or calling us (1.844.899.9330) IMMEDIATELY if there is an issue with your order. Your email should include CANCEL/CHANGE ORDER #_____ in the subject line.

Our customer service team is available for immediate order changes Monday through Friday from 9 AM to 5 PM CST. We will always do our best to make sure that you’ll get what you need, but we cannot guarantee that we will be able to fix the order before it ships out.

Coffee, apparel, and gear cannot be returned at this time. If there is physical damage to the package or you feel it is unsafe to consume, please reach out to our customer service term for a resolution (replacement of the same blend or of equal or lesser value). If you require further assistance, please email[email protected].

We accept Visa, MasterCard, American Express, JCB, Discover, Diners Club debit and credit cards, PayPal, and Google Pay.

If you would like to edit your Coffee Club subscription, the easiest thing to do is tap the 'My Coffee Club' button at the top of our website. Otherwise, feel free to follow the steps below:

1. Log in to your account.

2. Under "Account Detail," select "Manage Subscriptions."

3. Select the "Edit" option.

4. Once you have made the edits to your liking, click "Submit" and your new subscription setting will be saved.

We only use the safest payment processing services on the internet. If you have any security questions or concerns, please review our payment processors' security measures: PayPal.com or Shopify Payments.

The thing to keep in mind when storing coffee is humidity. Keep coffee away from humidity until it is brewed. Storing it in a dark, airtight container at room temperature will keep your ground coffee fresh for up to 4 weeks. An airtight container will keep whole beans fresh for longer than a month.

On the last page, before your click "Complete my purchase," there will be a box where you can enter your discount code. Once you have entered the code, click "Apply." Your total amount will be updated to reflect the discount.

The ticker symbol is NYSE:BRCC.

Our culture and mission are built on serving Veterans, active military, first responders, and those who love America, and nothing is EVER going to change that. We may be a public company, but we are definitely NOT going corporate! You may be wondering what this means for Black Rifle and what we do every day. The answer is, not much has changed day-to-day. We remain focused on our mission of serving great coffee and serving Veterans and keep doing what’s made us successful so far. Being a public company is helping us do the most important things even better, but it isn’t changing who we are. It is helping fulfill our vision of what Black Rifle can become.

Accordion ContentYou can find a detailed investor presentation at https://ir.blackriflecoffee.com/. You should contact your personal financial advisor.

For 12oz. bags, the pricing is as follows:

Coffee Club Pricing for 12oz bags, ground and whole bean, is as follows:

Quantity | Price

1 Bag $15.99
2 Bags $30.38
3 Bags $43.17
4 Bags $54.37

Prices are changing for Coffee Bag subscribers effective February, 27th, 2023. This will affect 12oz Bag Coffee and Prepaid Club. We value your loyalty. Please call us at 1-385-262-7184 if you have any questions or need to adjust or cancel any orders.

Coffee is more than our business, it’s our passion. We import premium coffee from around the world and roast 5 days a week so our customers can enjoy the freshest coffee possible.